How to Review and Handle Oversell Orders in Soply

Oversell orders brings together orders whose quantities exceed available stock at purchase or during later processing, so you can identify which ones need a human follow-up.

Review and filter the list

1. Open Oversell orders and review the Hard / Soft and Pending / Processed overview counts.
2. Filter by order ID, date range, oversell type, processing status, or whether an order is marked handled.
3. Open an order to inspect the short item and quantity, then compare its status with the Shopify order.

A soft oversell commonly results from allowing a bound product to sell when material is insufficient; negative tracking or shortage markers help plan replenishment. A hard oversell indicates a shortage despite an expected purchase limit. Check validation status, timing of stock updates, and order source. See Finished goods and selling through shortages for the allow-selling setting.

Follow up and mark handled

After deciding how to replenish, substitute, split, or discuss the order with the customer, mark it Handled in Soply. This tracks your work; it does not replenish stock or fulfill the Shopify order automatically. Use the handled filter to review it again.

If you expected checkout to stop the order, test cart and checkout validation, then inspect material snapshots or bundle snapshots for the relevant stock change.